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CARE Contract Manager

Ingersoll Rand
Posted Mar 20
Davidson, North Carolina

Job Title

CARE Contract Manager


Davidson, NC

Job Summary

As a member of the North America Services Product Management team, the Contract Manager supports the direct channel in growing recurring service revenue including but not limited to Ingersoll Rand’s CARE portfolio (service agreements). The position will be responsible for the management and growth of service contracts.

The position will be required to manage all Services commercial contracts in accordance with company policies and procedures, applicable laws, and customer requirements. Make complex business decisions involving long-term risk assessment and profitability management. Direct and train Sales, Sr. Management and channels on contract management and policy compliance matters.

The Contracts Manager conducts contract negotiations, and administration of contracting activities; works on complex customer problems. Frequently interacts with customers and/or functional peer groups. Frequent interaction with key IR Channel Leaders and VP’s is required. Due to the high profile of the Business opportunity and the organizational impact for growth and recurring revenue, frequent communication opportunities to high levels of Sr. management (VP level and higher) within organization are required.


  • Will require regular direct interaction with customers. Create and deliver compelling communications to energize the North America sales teams.
  • Create and manage the knowledge management collateral.
  • Provide direction and content for marketing collateral.
  • Develop and deploy sales tools and calculators as needed to empower sales teams.
  • Collaborate on sales strategy with sales teams for large sales opportunities.
  • Initiate and lead countermeasures for channel team performance.
  • Provide effective training programs to channel sales teams.


  • Bachelor's degree in Business, Marketing, Engineering, Finance or other related degree
  • A minimum of 3-5 years of industrial business experience, with a focus on contract negotiations
  • Paralegal certification is a plus, but not required
  • Experience in the compressed air industry is a plus, but not required

Key Competencies

  • Strong interpersonal skills
  • Compelling presentation and communication skills (external and internal)
  • Demonstrated project management skills
  • Solid organization skills and flexibility to handle a variety of time sensitive tasks and projects
  • Business Acumen
  • Preferred experience in CRM databases and expertise in working with Salesforce and Siebel
  • Strong selling skills
  • Influence and results from working with others in a team environment
  • Must have experience and a thorough knowledge of all aspects of contract formation, negotiation and administration, along with exceptional business acumen and analytical skills.
  • Must have a demonstrated ability to negotiate contracts, develop/implement contract strategy, and experience setting business and contracting policy as it relates to these areas.
  • Must be able to interact effectively with sales professionals and sales management and be able to work in a team environment.
  • Must possess excellent communication skills, and ability to prioritize assignments.

What We Offer

Ingersoll Rand offers a comprehensive benefits program that includes, but is not limited to:

  • 401K (Matching up to 6%)
  • Medical plans, Dental, Vision
  • Vacation & Sick Leave
  • Company provided short term & long term disability, life insurance and employee assistance programs

Ownership Works Grant: When you have reached your one-year service anniversary with Ingersoll Rand, you will become eligible to receive a grant of restricted stock units (“RSUs”) that will equal 10% of your annual base salary in grant date value. The actual grant will take place either in the quarter of eligibility or the following quarter based on specified grant schedules. The RSUs will vest two years from the date of grant.

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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