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Legal Operations Manager

$96,000- $124,000/ year
Posted Apr 17
Full Time
On Site
Brooklyn, New York

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range

$96,000.00 - $124,000.00

What’s the role?

We are seeking an adaptable and driven legal operations generalist with an ownership and client-service approach to lead and optimize our intradepartmental processes and drive operational priorities. As Legal Operations Manager you will be primarily responsible for driving efficiencies across a wide range of processes and tools used to support our internal clients and manage our external partners.

This is a full-time position reporting to the Director, Assistant General Counsel, Regulatory & Competition. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What does the day-to-day look like?


  • Legal billing: Manage the entire legal billing process, including day-to-day management of our legal billing software tool and strategic initiatives to optimize our billing process. Create billing matters, troubleshoot individual billing issues, build spend reports, and liaise with finance and accounting partners to ensure effective management and cross-visibility of our legal spend and billing. Work with internal partners to uplevel and optimize our billing processes overall
  • Build and run operational processes: Develop, implement, and oversee process maps and OKRs for all legal operations processes, and provide project management, process oversight and reporting to measure results. Operational our initiatives in the legal department, including those relating to budgeting and spend, updates to our policies and procedures, and other strategic initiatives.
  • Budget planning and management: Coordinate and drive annual and ongoing budget planning and development among senior leaders for our department cost centers and initiatives, including support for legal leadership in resource planning, outside counsel spend management, and related accounting dependencies.
  • Technology strategy: End-to-end responsibility for management of legal software and tech solutions, including procuring new tools as needed, from the RFP stage through implementation, maintenance and operations, with the legal, finance and accounting, and IT teams as your key internal clients and partners.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Qualities that will help you thrive in this role are:


  • 5+ years’ experience managing complex projects for in-house legal departments; experience in building a legal operations function from the ground up.
  • Executive presence and presentation skills to liaise with senior leadership across our department.
  • Strong financial acumen, including experience in budget management and planning and accounting principles and dependencies.
  • Strong technical skills and understanding of legal systems, tools, and technologies and vendor management experience, including RFP and implementation processes.
  • Strong grasp of the dynamics of in-house/outside counsel relationships and legal pricing.
  • Superior project management and organizational skills, with a demonstrated ability to track and analyze data to show results.
  • The ability to think on your feet. We are a fast paced company and you are experienced in advising in real-time in meetings, including to the C-suite and board, providing accurate guidance and pragmatic solutions.
  • Excellent communication and people skills, and you know how to collaborate and build relationships across teams.
  • Practical, proactive, committed and financially literate.
  • Independent and strategic problem solver who is a strong standout colleague (no job is too small or too large) and willing to take on additional responsibilities.
  • Enjoy working in a fast-paced, innovative business.
  • A commitment to Etsy’s mission, to Keep Commerce Human.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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