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Senior Manager of Strategic Legal Operations, Knowledge Management and Optimization

Fannie Mae
$135,000- $176,000/ year
Posted May 29
Full Time
RemoteWashington, District of Columbia

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

We are looking for a seasoned corporate legal operations professional with deep knowledge management (KM) expertise to join our legal operations leadership team.  You will play a key role in enhancing the department’s infrastructure by bringing together traditional KM best practices, new technologies, project management support, workflow design and automation, and reporting.    

The Senior Manager of Strategic Legal Operations, Knowledge Management and Optimization role will offer you the flexibility to make each day your own while leading a small team and working alongside people who care so that you can deliver on the following responsibilities:

  • Coach, mentor, and lead a small but vibrant team.
  • Assess the department’s current knowledge systems, repositories, and practices, then work to create a unified department strategy that marries traditional best practices and new technologies (including artificial intelligence) to create consistency, enable better ongoing data hygiene and curation, and make it easier to find and leverage knowledge resources. 
  • Track the departments’ policies, standards, procedures, and job aids, acting as departmental stakeholder for records.
  • Lead the legal operations’ PMO function, which manages projects or programs within the legal operations team, supports projects for other legal department groups, supports cross-functional projects, and partners / collaborates with project management resources in other groups inside of and beyond the legal department.
  • Facilitate a schedule of ongoing department training and growth programs.
  • Help to design, document or enhance departmental processes and workflows, identifying technology solutions that might provide efficiency, building automations or ticketing systems where feasible or liaising with our legal operations technology leader or InfoSec team for more complex workflow automation needs.



Minimum Required Experiences

  • 6 years of corporate Legal Operations experience, with a focus on knowledge management.
  • Prior experience managing people to include fostering an inclusive and productive team environment, giving feedback, facilitating meetings, and coaching and mentoring.
  • Strong operational skills with a commitment to continuous improvement.
  • Skilled in effective relationship management to include managing and engaging stakeholders, customers and vendors, and building relationship networks.
  • Expertise with major knowledge management and/or document management systems (SharePoint, OneDrive, MS Teams, iManage, etc.).
  • Experience managing projects and leading a PMO function, preferably in legal/legal operations.
  • Experience with reporting, metrics and visualization tools (Tableau, Power BI, etc.).

Desired Experiences

  • Bachelor’s degree or equivalent

Additional Information


The future is what you make it to be. Discover compelling opportunities at

Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as Open to Remote. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at


The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.