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Head of Issue & Product, Outreach & Partnerships Management - Trust & Safety

$147,000- $270,000/ year
Posted May 30
Full Time
HybridSan Francisco, California


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
As a Head of Issue and Product, Outreach and Partnerships for T&S, you will lead the team of issue experts responsible for engaging external voices to deliver insights and recommendations to Trust and Safety policy and product teams. The team leads external engagement for such safety topics as Youth Safety & Well-being, Integrity & Authenticity, Mental Health, Hate & Harassment and Exploitation and Abuse. You will work with your team and across Trust and Safety to design comprehensive external engagement strategies and objectives that advance safety on the platform. You will also partner closely with your teammates on the T&S Regional Outreach and Partnerships team to ensure diverse voices are incorporated into policy and product development.

- Day to day management of the Issue & Product Outreach and Partnerships team for T&S.
- Work cross-functionally, building synergy and influence with multiple departments within T&S including Issue Policy, Product and cross functional partners in Public Policy, Communications, Core Product and other teams globally.
- Collaborate across global product, program, and regional teams to define Issue and Product OPM external engagement priorities
- Support team with maintaining internal and external research efforts to keep the team up-to-date on industry trends and emerging issues across key priorities
- Help to ensure our company principles, policy development, and products are built in a way that understands structural and long-term impact to the TikTok community


Minimum Qualifications
- 5+ years experience in external engagement roles in tech, advocacy, or government
- 3+ years relevant experience -- in Trust and Safety or Trust and Safety related fields
- Significant leadership experience, including experience managing a mid-sized team including team members at multiple levels
- Ensure that the voices of organizations and experts who focus on platform safety and well-being are heard by T&S teams
- Support team in building creating clear routes of consultation and engagement between Trust and Safety and external experts.
- Ability to succinctly describe your vision and highlight roadblocks to an executive audience, bringing desired coordination outcomes

Preferred Qualifications
- A scrappy energy and willingness to pitch in and help on work across the team.
- A sense of community empathy, global vision, passion, a drive to achieve, humility facing the depth of unknown.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at


Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $147000 - $270000 annually.​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​ Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​ We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​ Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​ We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​