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Senior Legal Counsel, Legal Requests and Abuse Processes

$215,000- $263,000
Posted Jun 26
Full Time
Austin, Texas

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About This Job

Cloudflare provides cutting edge security and performance services to a significant portion of the Internet. Because Cloudflare’s network sits in front of so many websites, we regularly receive reports of abuse and legal requests relating to the customers for which we are an intermediary. We’re looking for a Senior Counsel to work closely with our Trust & Safety and Public Policy teams in shaping Cloudflare’s global approach to intermediary legal issues, our abuse processes, and our responses to criminal and civil requests for customer data.

The ideal candidate is comfortable confronting novel legal issues in a fast paced environment, while never losing sight of Cloudflare’s core principles. We’re looking for a self-starter who is enthusiastic to work as part of a great team building systems that must scale with a quickly growing company. As part of the job, you will:

  • Work with the Trust & Safety team to further develop playbooks for addressing reports of abuse on Cloudflare’s platform, taking into account differences among the various services Cloudflare offers.
  • Assist the Trust & Safety team in identifying abuse reports raising novel issues, and coordinate across the Legal and Policy teams on responses.
  • Provide legal guidance to Trust & Safety to help further develop Cloudflare’s policies and procedures for responding to legal requests for information.
  • Communicate with law enforcement, regulators, and civil litigants, and work with Cloudflare’s litigation team in opposing unlawful requests in court.
  • Provide advice to product and engineering teams to understand and proactively address new products from a Trust & Safety perspective.
  • Work with the Policy and Trust & Safety teams on communicating to the public about our approach, including through Cloudflare’s regular transparency reports.
  • Communicate with business leaders across the company about intermediary liability issues, and provide training and resources to address future legal risks.

Location(s): Washington DC, Austin, San Francisco

You Have:

  • Admitted to practice law in the US
  • 8+ years of law firm, government, or in-house experience (preferably with technology companies).
  • Familiarity with relevant laws, including, for example the Stored Communications Act, the Digital Millennium Copyright Act, and Section 230.
  • Preferred qualifications include familiarity with NCMEC reporting requirements, registrar obligations, and experience with online copyright and trademark issues.
  • Strong communication skills and cooperative team player. Lead with empathy and understanding while embracing diverse points of view. Flexibility to adapt and thrive in a fast paced environment.
  • Ability to work cross-functionally, with lawyers and non-lawyers, to establish principled, thoughtful, and effective solutions efficiently and in an amenable manner.
  • An ambitious mindset that enables you to successfully work independently and autonomously with limited guidance, but also to use good judgment and call out issues when needed.


Compensation may be adjusted depending on work location.

  • For Bay Area-based hires: Estimated annual salary of $215,000 - $263,000.

[Commissions: If applicable include this line:] This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.


This role is eligible to participate in Cloudflare’s equity plan.


Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. : We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.