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How Zoom Streamlined Legal Operations with Flexible Staffing

20-40 hours/week

Flexible talent, scaling with need

Licensing Agreements, Commercial Agreements, etc.

High-caliber commercial counsel and product counsel support

Allison Silver

Allison Silver

Global Head of Strategic Operations at Zoom

“Legal.io has been instrumental in scaling our team's efficiency at Zoom. Their ability to quickly pair us with top-tier, cost-effective legal professionals has been outstanding. The professionals we've onboarded through Legal.io are highly skilled and seamlessly integrated with our team, bringing immediate value.”

The Challenge

In the aftermath of rapid growth during the COVID-19 pandemic, Zoom's legal department needed to transition to a more fiscally responsible operational model. This included addressing the high costs of outside counsel and meeting increasing demands with a leaner, more agile team.

Specifically, the team faced several key challenges:

  • Cost Control: Reducing dependency on expensive outside counsel while maintaining high-quality legal services.
  • Specialized Expertise: Addressing skill gaps within the team without committing to long-term full-time hires.
  • Scalability: Quickly sourcing and onboarding legal talent to manage spikes in workload.

The Solution

Zoom partnered with Legal.io to adopt a flexible workforce model, quickly onboarding specialized legal talent to meet urgent needs. Legal.io's professionals provided tailored expertise for projects while offering a cost-effective alternative to outside counsel.

The Result

By adopting flexible staffing with Legal.io, Zoom's legal team optimized focus on strategic work, delegated specialized tasks, improved workload management, and scaled quickly with pre-approved vendor agreements for agile hiring.

About Zoom

Zoom is a leading communications platform that enables seamless virtual connections for businesses, educators, and individuals worldwide

  • Industry: Technology
  • Company Size: Enterprise
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