Join the World's Top Legal Talent Network

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 5,000 retail branches, 17 contact centers, and 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

Legal Order Processing is looking for 2 dynamic and highly motivated managers to join the team. One leader will oversee the Summons & Subpoena Team and the second leader will oversee the Writs & Levies Team. We are a deadline driven environment with many demands and constraints throughout the business day. The ideal candidate should be able to quickly acclimate to and drive needed changes in an environment which strives to operate at the highest level of quality and resolution of Legal Orders while also being efficient, and maintaining a culture that engages all levels of talent.

These managers will oversee and manage a production staff of Legal Operation Specialists and/or Operations Clerks that handle research, support, opening or closing functions for Legal orders on behalf of Wells Fargo.

Key Accountabilities for this position will include:

• Managing operational activities for non-exempt team members to ensure we are complying with Legal Orders
• Management of day to day processing requirements
• Providing coaching and feedback to team members to help them reach their full potential
• Creating an engaging and successful work environment
• Monitoring standards and goals
• Meeting and exceeding all objectives including but not limited to performance metrics, efficiencies and operations
• Improving group performance in all metrics
• Coordinating staff, budget and resources to provide quality service and/or improve operational effectiveness
• Resolving complex problems or inquiries
• Hiring, training, developing and retaining a high performing diverse workforce

***Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 
  4+ years of operations experience demonstrated through work or military experience
• 1+ year of leadership experience in an operations environment demonstrated through work or military experience

• 
  Ability to interact with all levels of an organization
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of departmental workflow processes
• Intermediate Microsoft Office skills
• Management experience in an operations environment
• Financial services experience
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to exercise independent judgment to identify and resolve problems
• Strong analytical skills with high attention to detail and accuracy
• Strong time management skills and ability to meet deadlines
• Ability to motivate and provide performance feedback to staff
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Ability to identify risks and propose mitigation plans
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to manage small to medium size projects or initiatives, from initiation through implementation

• Technical savvy with the ability to learn new systems
• Knowledge and understanding of legal documents and terminology